Terms and Conditions

Welcome to Casa Home, Your Trusted Source for Quality Products - Terms and Conditions

Operated by Casa Retail Group Ltd, Casa Home is your gateway to a world of quality products. Before embarking on your shopping journey, it's essential to understand our sales terms and conditions, as they lay the foundation for a seamless purchasing experience. By engaging in a purchase, you're entering into an agreement governed by these terms. We kindly urge you to peruse them diligently. If these terms do not align with your expectations, we respectfully advise refraining from proceeding with your purchase.

1. Orders and Products: Your Path to Selection

1.1. When you place an order, it signifies an intent to acquire the products you've chosen from Casa Home. Please bear in mind that all orders are subject to availability and our approval.

1.2. We retain the prerogative to cancel or decline any order at our discretion. This includes situations involving inaccuracies in pricing, discrepancies in product descriptions, or unforeseen availability issues.

2. Pricing and Payment: Transparency in Transactions

2.1. The prices displayed on our website are denominated in [GBP] and are comprehensive of applicable taxes, unless explicitly stated otherwise.

2.2. Orders necessitate full payment at the time of placement. For your convenience, we accept a variety of payment methods.

2.3. If you opt for a finance arrangement, dispatch of your goods hinges upon receipt of confirmation that the selected finance provider has approved your request.

3. Cancellation Policy: Choices and Commitments

3.1. Cancellation is feasible for standard products within [Number] hours post-ordering. However, products tailored to your specifications cannot be canceled once the order is confirmed.

4. Shipping and Delivery: Navigating the Journey

4.1. During the checkout process, you'll be presented with details about shipping costs (If applicable), anticipated delivery times, and the array of shipping options available.

4.2. Our modus operandi involves dispatching goods via a traceable courier service. In some instances, we might personally deliver to your location. For direct deliveries, scheduling a suitable delivery time is essential. Unattended deliveries incur an extra charge.

4.3. It is incumbent upon you to ensure the products can be accommodated through your entryways and positioned as desired.

5. Returns and Refunds: Your Satisfaction Matters

5.1. We're pleased to accept returns of products in their original condition and packaging within 28 days from delivery (Please note that made-to-order items are non-returnable). Initiating a return can be initiated through our customer service channels: info@casa-group.co.uk or 0121 285 3551.

5.2. Refunds are typically processed within 7-10 working days upon receiving and inspecting the returned products. However, please note that shipping costs are non-refundable.

6. Product Warranty: Ensuring Quality and Durability

6.1. Our products are underpinned by a 1-year warranty, safeguarding against defects in materials and workmanship. Specifics about each product's warranty are outlined for your reference.

6.2. It's crucial to note that this warranty does not encompass misuse, improper installation, or natural wear and tear.

7. Product Specification: Crafting Expectations

7.1. Visual aids, such as photographs, models, samples, drawings, sizes, and product descriptions, offer an approximation of the goods. Keep in mind that all products are crafted within industry-standard measurement tolerances.

8. Our Liability: A Perspective on Responsibility

8.1. Within the boundaries allowed by law, Casa Retail Group Ltd, along with its employees, directors, and affiliates, bears no responsibility for any direct, indirect, incidental, special, or consequential damages stemming from your purchase or use of our products.

9. Data Protection: Your Privacy is Paramount

9.1. Safeguarding your personal information is of utmost importance. By initiating a purchase, you're consenting to the collection, usage, and secure storage of your data in alignment with our Privacy Policy.

10. Contact Information: Connecting with Us

10.1. For queries or concerns regarding your purchase or these sales terms and conditions, please don't hesitate to reach out:

Casa Retail Group Ltd
Registered Address: 41a Great Lister Street, Birmingham, B7 4LW
Email: info@casa-group.co.uk
Phone: 0121 285 3551

Last updated: 23/08/2023